Return & Refund Policy

Thank you for shopping with us! We are committed to ensuring your satisfaction with our products. Please review our return and refund policy below to understand the terms and process.

1. Eligibility for Returns

Timeframe: We accept returns within 30 days from the date of delivery. If 30 days have gone by since your purchase, unfortunately, we cannot offer a refund or exchange.
Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Proof of Purchase: Please ensure you have the original receipt or proof of purchase available when initiating a return.

2. Non-Returnable Items

Customized Products: Custom or personalized lighting kits cannot be returned unless they are defective or damaged upon arrival.
Clearance Items: Products purchased as part of a final sale or clearance event are not eligible for returns.

3. Return Process

Step 1: Contact Us
To initiate a return, please contact our customer support team at [your-email@example.com] or [your-phone-number]. Provide your order number, a brief description of the issue, and any relevant photos if applicable.
Step 2: Return Authorization
Our team will review your request and, if eligible, issue a Return Authorization (RA) number along with return shipping instructions.
Step 3: Shipping the Item
Please package the item securely and include your RA number. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
Step 4: Inspection and Refund
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

Approved Refunds
If approved, your refund will be processed and automatically applied to your original payment method within 3-5 business days.
Partial Refunds
In certain situations, only partial refunds are granted (e.g., items not in original condition, damaged for reasons not due to our error, or returned after 30 days).
Shipping Fees
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, except in cases of defective or incorrect items.

5. Exchanges

If you received a defective or damaged item, we will gladly replace it. Please contact our customer support team with details, and we’ll arrange a replacement free of charge.

6. Cancellations

Before Shipment
Orders can be canceled if they have not yet shipped. Contact us as soon as possible if you need to cancel your order.
After Shipment
Once the item has been shipped, the standard return process applies, and you may be responsible for return shipping fees.

7. Late or Missing Refunds

If you haven’t received a refund after the standard processing time:

First, check your bank account or contact your credit card company; refunds may take time to post.
If you’ve done all of this and still have not received your refund, please contact us at [your-email@example.com].